FAQ

 

WHAT IS RAW CHOCOLATE?

The easiest way to understand raw vs roasted chocolate is to compare it to raw vs roasted nuts.  Raw, also known as unroasted, chocolate is made from cacao beans that are dried in the sun instead of getting roasted in a machine.  Raw, or unroasted, chocolate treats are minimally processed and the recipes are kept at low temperatures during all phases of processing.  This ensures that you receive the maximum nutritional value, such as antioxidants, and the maximum energetic benefits, such as the bliss chemicals that cacao releases in your brain.  It does have a different flavor profile than roasted chocolate, and please know that all raw chocolates are not created equal.  We take great pride in our brand and have been told countless times that it is the best on the market.  We agree.  We also believe you will feel much more uplifted and energized by consuming raw chocolate than roasted chocolate.

 

WHAT IS COCONUT SUGAR?

Coconut palm sugar has a glycemic index of 35, making it suitable for many diabetics and folks with sugar sensitivities.  It is made from tapping the sap of coconut trees and is high in nutrients, minerals, and has an almost neutral pH.  We love it's delicious taste and how it harmonizes so perfectly with cacao! 

 

HOW DO YOU KEEP THE CHOCOLATE FROM MELTING DURING SHIPPING?

Please read our summer shipping information here.

 

DO YOU SHIP INTERNATIONAL?

During the warmer months we ship to the US only.  Otherwise we are happy to ship around the world. Contact us with your desired order and address and we will provide you a custom quote. 

 

WHO IS LULU? HOW DID SHE GET INTO MAKING CHOCOLATE?

That's me!  I am founder, chocolatier and CEO of lulu's chocolate.  Pretty sweet job!  I love sharing my story and tell the entire saga in great detail over several blog posts.  It all started with my falling madly in love with a cacao tree on my 28th birthday.  The wild tale begins here.

 

HOW IS YOUR COMPANY SUSTAINABLE?

Our stickers are 100% compostable sugarcane, made by Pure Labels.  Our golden wrappers are 100% compostable NatureFlex, made from wood pulp.  They make great kindling for your fire!  Our envelopes and boxes are 100% recycled / FSC paper printed with veggie inks.  Beyond packaging, we practice sustainability in sourcing & manufacturing.  Our product is HowGood Certified, meaning it meets very strict sustainability standards.  We love our planet and know that each choice we make matters! 

 

DO YOU PROCESS TREE NUTS, GLUTEN, OR DAIRY IN YOUR KITCHEN?

We do process tree nuts but never process dairy, soy or gluten.

 

I'VE HEARD NEWS ABOUT CHILD LABOR ON CACAO FARMS, SHOULD I BE CONCERNED?

Not with our brand.  Unfortunately, some major chocolate companies have been found to employ child labor in west Africa to create their product.  This saddens us to no end.  As consumers, we vote with our dollars and we should be cautious of cheap chocolate and informed on what brands we support.  Lulu's brand is beyond fair trade and the farmers in Ecuador who hand harvest our wild cacao pods are paid a living wage and treated with love and respect.

 

I'VE HEARD NEWS ABOUT HIGH LEAD AND CADMIUM LEVELS IN CHOCOLATE. SHOULD I BE CONCERNED?

Not with our brand.  It is true that some brands have been found to contain a higher than normal amount of heavy metals in their chocolate.  Our heirloom, Ecuadorian cacao has been tested for purity and has passed all tests with flying colors.  We can provide you with these reports upon request.  

 

HOW DO I ORDER WHOLESALE?

If you are a retailer please contact our sales manager, Michael Bonner, for more information.  

sales@luluschocolatelove.com (928)-301-7276

 

WHAT STORES CAN I FIND YOUR PRODUCTS IN?

Please see our store locator here .  If there is a store you would love to see our product in please contact us HERE to let us know.  We will do our best to make it happen!

 

HOW DO I LOG IN TO MY ACCOUNT? DO YOU STILL ACCEPT PAYPAL?

Unfortunately, our new web platform, Squarespace, does not yet have a way to store customer information. We are praying that they change this soon. While they do not accept PayPal at this time, the payments are very securely processed via Stripe.

 

 

If we have not answered your question here, please send us a note via our contact page and we will do our best to respond promptly.